Privacy Policy

Last updated: January 2026

1. Who we are

Pineapple Textiles is a trading name of Pineapple Leisure Ltd (“we”, “us”, “our”). We manufacture and supply textile/PVC products including delivery bags, roll door curtain repairs, body bags and stretchers.

Data controller: Pineapple Leisure Ltd (trading as Pineapple Textiles)
Website: pineappletextiles.co.uk
Contact: via our contact page or by phone at 01952 794134

If you want us to list a registered office/company number here, you can add it to the box above.

2. What personal data we collect

We may collect and process the following categories of personal information:

• Contact details — name, email address, phone number, company name.
• Order and delivery details — billing/shipping address, products ordered, notes/specifications, delivery instructions.
• Payment-related information — payment status, transaction references and invoices. (We do not store full card details if card payments are processed by a third-party provider.)
• Communications — messages you send us via forms, email, or phone, and our replies.
• Website usage data — approximate location (city/region), device/browser information, pages viewed, and referral information (typically via server logs and/or cookies, where used).

We do not intentionally collect special category data (such as medical information) through this website. If you share sensitive information in a message, we will treat it as confidential and handle it appropriately.

3. How we use your data

We use personal data for the following purposes:

• To respond to enquiries and provide quotations.
• To process and fulfil orders (manufacture, packing and delivery).
• To provide customer service, including handling complaints and warranty issues.
• To administer accounts, invoicing and payments.
• To improve our website and keep it secure (e.g. detecting abuse/spam, maintaining logs).
• Where you have opted in, to send marketing emails (you can unsubscribe at any time).

4. Lawful bases for processing

Under UK GDPR we rely on one or more of the following lawful bases:

• Contract — to take steps at your request before entering a contract (e.g. quotes), and to perform our contract with you (orders and delivery).
• Legal obligation — for record keeping, accounting and tax requirements.
• Legitimate interests — to operate and secure our business and website, prevent fraud/abuse, and improve our services (balanced against your rights).
• Consent — for optional marketing communications and certain cookies (where applicable).

5. Sharing your data (processors and third parties)

We only share personal data where necessary, for example with:

• Delivery and courier companies (to deliver goods to you).
• Payment providers (to process payments and manage fraud checks).
• IT and website hosting providers (to host and maintain our website and email).
• Professional advisers (e.g. accountants) where required.

Where third parties process personal data on our behalf, they act as processors under contract and must handle data securely and lawfully.

We do not sell, rent or trade your personal information to third parties.

6. Cookies

Cookies are small text files stored on your device. Our website may use:

• Essential cookies — required for basic site functionality (where used).
• Analytics cookies — to understand how visitors use the site and improve it (only where enabled).

If analytics cookies are used, you will have the option to accept or reject them via a cookie notice (where installed). You can also control cookies via your browser settings.

7. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting and reporting requirements.

• Order and invoice records are typically kept for up to 6 years to meet UK tax/accounting obligations.
• Enquiries may be retained for a reasonable period to allow follow-up and continuity of service.
• Website logs are typically kept for a limited period for security and diagnostics.

8. Your rights

Under UK data protection law you have rights including:

• The right to access your personal data.
• The right to rectification (correct inaccurate data).
• The right to erasure (in certain circumstances).
• The right to restrict processing (in certain circumstances).
• The right to object to processing based on legitimate interests or direct marketing.
• The right to data portability (in certain circumstances).
• The right to withdraw consent at any time where we rely on consent.

To exercise your rights, contact us using the details below. We may ask for information to verify your identity.

9. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, but we work to protect your information using reasonable safeguards.

10. Contact us and complaints

If you have questions about this policy or how we handle your data, please contact us:

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.